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7 Essential Auto Collision Repair Terms to Know

Auto Collision Repair

Be sure to take the time to get familiar with these auto collision repair terms that may pop up.

When you have a car accident, it is a scary and confusing time. After your car goes into the shop, it can still be confusing, especially if you don’t understand all of the auto collision repair jargon.  Here is a quick primer on seven essential terms to help you better navigate this experience.


DRP stands for Direct Repair Program. These programs are agreements set up between the insurance companies and select repair shops. They usually have outlined a set of repair procedures that the shop has to follow in exchange for faster turnover by the insurance company. In many cases, the insurance company will even pay these shops directly so you don’t have to be the middleman for that. While many insurance companies will suggest their DRP associated shops, you can always choose your own repair shop.


An appraisal is a valuation of the car’s worth, given to you in writing. A damage appraisal is a written valuation of the cost of the damage to your vehicle. An appraisal is done after a collision to establish how much the insurance company will pay out. Occasionally you will have two appraisals, one by the insurance adjuster and one by the collision shop.


This is a written document that the collision repair shop produces that lists all of the damage to the car and all of the costs associated with repairing the damage. Estimates are not always 100% accurate,however, because there may be damage that the collision specialist can’t see until the car is fully disassembled.


An exclusion is any part of the repair that the insurance company doesn’t cover. For instance, many insurance companies won’t cover carseats unless certain criteria about the collision are met.

R&R Or R&I

R&R stands for Remove and Replace while R&I stands for Remove and Install. For an R&I a piece of the vehicle is removed during the repair process and set aside, then reinstalled into the vehicle. This is only done if the piece is not damaged. During an R&R, the piece is removed and replaced with a new one because it was damaged.


LKQ stands for Like Kind and Quality. This is a way to refer to parts that have been salvaged from another vehicle. Both the seller and the repair technician examine the part to ensure that it meets these qualities, that is, if it is similar enough to the original part.

Aftermarket Parts

Any part that isn’t made by the original car manufacturer is considered an aftermarket part. These can vary in quality, so they may not be the best parts to use for your repair.

Questions? Liberty Collision is Here to Help

If you have more questions about windshield damage, Liberty Collision is here to help you. Give us a call at 443-405-6908 or come visit us at our showroom located at 9339 Liberty Road, Randallstown MD 21132. Drop us an email at and come by between 8AM and 5PM on Mondays through Fridays. For tips, tricks, and to see what we have been up to lately, be sure to follow us on Facebook, Twitter, LinkedIn, Pinterest, and YouTube.

This entry was posted on Friday, April 19th, 2019 at 10:20 am. Both comments and pings are currently closed.